Mark Batchelor is the senior director of programs and outreach for the BBB Institute for Marketplace Trust, IABBB’s educational foundation, where he oversees programming designed to educate consumers and businesses about how to identify and avoid scams. He has served in nonprofit outreach for over 17 years, tackling issues involving cybercrime, financial stability, senior services, trafficking survivors, and persons with disabilities. He is driven to help people impacted by online scams and fraud to find resources for recovery.

Abigail Bishop is the Head of External Relations at Amazon where she leads the company’s global outreach to ensure the integrity of Amazon’s customer experience. Since joining Amazon in 2021, her work has centered on partnering with leading organizations around the world to educate and protect consumers. Most notably, she has spearheaded Amazon’s external engagement around scams world-wide.  

Joanna Boisen is DWT’s first Chief Pro Bono & Social Impact Officer. In this role, she leads and oversees the firm’s acclaimed nationwide pro bono department and procures cutting edge, high-impact matters that change the world for the better. She maintains her own pro bono practice focusing on BIPOC communities, Holocaust survivor reparation litigation, domestic violence advocacy, and income-eligible nonprofits. 

Dr. Trina Clayeux is the CEO of Give an Hour, empowering individuals to make informed decisions and actively engage in their own mental well-being.  Before joining Give an Hour, Trina was chief operations officer for social impact nonprofit organizations addressing educational, socioemotional and affordable housing disparities across low-wealth communities. She also served as a director and assistant dean for both the K-12 and community college systems. As a military spouse, Trina served as the director of workforce and economic development for a county of governments charged with multistate coordination of a Base Realignment and Closure event; as CEO of a national military spouse and veteran workforce development network; and as a sexual assault response coordinator in support of the Army family readiness system.

Meghan Conradt is a Colorado native based in Denver and has worked in the BBB system for over nine years. As a passionate, results driven professional, she is committed to propelling community impact initiatives that strengthen marketplace trust. With a career rooted in nonprofit leadership and marketing, she spearheads efforts that transform and expand the mission of Colorado’s BBB Foundation, like the new Restoring Trust program that helps people recover from fraud.

Rep. Glenn Ivy (D-MD) is an attorney who served on Capitol Hill as chief counsel to the Senate Majority Leader, as counsel to Senator Paul Sarbanes during the Whitewater investigations, Chief Majority Counsel to the Senate Banking Committee, and on the staff of Rep. John Conyers (D-MI).  He also worked for U.S. Attorney Eric Holder as an assistant U. S. Attorney, and as chair of Maryland’s Public Service Commission. He was twice elected as State’s Attorney for Prince George’s County where he worked with the Obama Administration to cut crime.

Melissa “Mel” Lanning is the executive director of BBB Institute for Marketplace Trust (BBB Institute), the 501(c)(3) educational foundation of the International Association of Better Business Bureaus. Mel serves as the primary spokesperson for the organization, speaking at conferences and to the media regarding BBB Institute’s initiatives and research that build marketplace trust through educational programs that empower consumers and help businesses better serve their customers.

Renée Williams is the CEO of the National Center for Victims of Crime. She also serves as the director of the National Crime Victim Bar Association, an affiliate program of the National Center. Before taking the helm of the NCVBA, Renée was the executive director of a legal services organization in Pittsburgh, which focused on the legal rights of victims of domestic violence and other indigent clients. Renée is seasoned in nonprofit leadership, also serving as a board member for Athena International and Voices in Action.

 

 

 

BBB has established National Scam Survivor Day, to be recognized each year on the second Thursday in May.

On this date, we recognize the brave people who are reporting their experiences to benefit others and to help us identify and stop scammers. The purpose of Scam Survivor Day is to uplift all scam survivors around the globe for coming forward to tell their stories. Their voices are helping to combat the stigma that keeps people from seeking the guidance and assistance they deserve. We recognize their bravery and resilience.

We welcome all fraud-fighting organizations and the public to join us in recognizing their bravery and serving the needs of all scam survivors. Together, let’s make National Scam Survivor Day a cherished annual tradition.